Returns
Returns & Exchanges
We want you to love your Island Cashmere pieces. If something isn’t right, we’re happy to help.Return window
You have 10 days from the date your order is delivered to request a refund or exchange, and up to 14 days from delivery to request store credit.How to start a return
Begin your return through our Island Cashmere Returns Portal.You’ll be able to choose a refund, an exchange, or store credit, and print a prepaid return shipping label.Return eligibility
To be eligible for a return, merchandise must be:- Unused and in original condition
- Returned with the required 360 ID Tag unaltered and securely attached
- Accompanied by a valid receipt, packing slip, order confirmation, or other proof of purchase
Return instructions
Securely pack your item, preferably in its original packaging. Attach your prepaid return label and drop off the package at the designated carrier location within the applicable return window.Refunds
Approved refunds are issued to your original payment method. A $9.95 handling fee is deducted from each refund to cover return processing.Original shipping charges, duties, and import taxes are non-refundable.Once your return is received and inspected, we’ll notify you whether it has been approved. If approved, your refund will be processed within 10 business days. Please note that your bank or card provider may require additional time to post the refund.Exchanges
Exchanges are free—there is no handling fee. If you exchange for a different size or color, we will cover any price difference.Store credit
Store credit is issued as a digital gift card.Merchandise returned to an Island Cashmere boutique with a packing slip or order confirmation is eligible for exchange or store credit only. Refunds are not available for in-boutique returns.Damaged or incorrect items
Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, contact us immediately at info@islandcashmere.com so we can help resolve the issue.Questions
For assistance, contact info@islandcashmere.com.360 ID Tag Requirement
The required 360 ID Tag must remain securely attached and unaltered for your return to be accepted.
