Island Cashmere Return Policy

Returns and exchanges must be initiated within 14 days of delivery.

To be eligible, merchandise must be unused, in its original condition, and include the unaltered, attached 360 ID Tag. Returns or exchanges that do not meet these requirements will not be accepted. A valid receipt or proof of purchase is required.

Start a Return or Exchange

To begin a return or exchange, visit the Island Cashmere Returns Portal.

Enter your order information and follow the prompts to submit your request. Eligible customers can select either a return or exchange through the online portal.

Return Guidelines

  • A $9.95 return-shipping fee will be deducted from your refund when Island Cashmere provides the return label.

  • Sale items and gift cards are final sale and are not eligible for returns or exchanges.

  • Items purchased using a gift card are eligible for exchange only.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact info@islandcashmere.com immediately so we can make it right.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Your bank or card issuer may require additional time to post the refund.

In-Boutique Returns & Exchanges

Online purchases may also be returned or exchanged at any Island Cashmere boutique. Please bring your packing slip or order-confirmation email with you.

Questions? Contact us at info@islandcashmere.com.